While generative AI headlines often dominate the conversation, financial institutions are increasingly investing in more practical applications: integrated smart features that support day-to-day operations. Artificial intelligence built into existing systems can help reduce manual workloads and support compliance in a data-rich environment that is becoming increasingly complex.
At Alogent, this is the foundation of our AI strategy: solution features designed with intention, tested in real-world conditions and deployed where they deliver the most value. In a recent conversation with Monica Moore, Alogent’s chief technology officer, we discussed how this philosophy has shaped our innovation efforts, especially in the development of FASTdocs’ AI-powered document classification capabilities.
Innovation Grounded in Purpose
“Innovation doesn’t have to mean inventing something from scratch,” Moore said. “It means creating a solution that either didn’t exist before or solving an existing problem in a more effective or valuable way.”
Manual indexing is time-consuming and error-prone, especially for image-based documents such as scanned receipts, handwritten forms or faxed contracts. After listening to customer feedback and identifying a clear market gap, Alogent developed an AI-enabled document classification tool within FASTdocs to automate the process. The goal was to solve a familiar challenge faster, with greater precision and scalability.
From ideation to production, the feature was built in just nine months. According to Moore, that speed was made possible by a focused approach: “AI allows us to move faster without compromising on the rigor of our processes. We relied heavily on user groups, focus sessions and proof-of-concept testing to make sure what we built mapped directly to customer workflows.”
Practical AI, Built for Flexibility
FASTdocs’ classification feature is designed with adaptability in mind. It leverages large language models (LLMs) to automatically identify and categorize both text- and image-based documents, extracting key metadata such as account numbers, dates and amounts along the way.
“AI is a new power tool,” Moore added, “especially in financial services, where compliance and security are non-negotiable. Our job is to ensure innovation and responsibility coexist.”
By automating document sorting and indexing, institutions can:
- Reduce manual errors and improve data accuracy
- Standardize document structures across systems
- Simplify regulatory oversight and strengthen governance
- Free staff for higher-value tasks like account holder engagement and strategic planning
Where Innovation Meets Execution
With FASTdocs as a cornerstone of Alogent’s ECM Suite, financial institutions can see how intelligent automation transforms operations without adding complexity. From enterprise content and loan management to deposit automation and check fraud mitigation, Alogent delivers end-to-end solutions that power every part of the financial ecosystem, helping institutions scale efficiently and lead with confidence.
To talk to Team Alogent about how we can help you move forward with confidence, call (888) 332-7052 or fill out Alogent’s contact form.
